Frequently Asked Questions
Below are some frequently asked questions. If you have a question that isn’t answered here please contact us for more information.
How much is the freight charges?
It’s $8.95+gst for North Island (1-2 days} $10.95+gst to the South Island (1-3 Days) and Rural is an additional $4.00+gst
Can my order be delivered to another address?
Yes, just fill in the Delivery Address in the Order Form.
Can we pay by direct credit?
Yes, if you select Bank Payment, we will email you the invoice with our ASB Banking details printed on the Invoice.
Customer support?
FREE Website LiveChat support. Also info@tonerdirect.co.nz or call us on 0800 855 966
Do you deliver to PO Boxes?
Unfortunately no, due to the couriers we use, they do not deliver to PO Boxes. You are welcome to contact to make a special arrangement.
Do you provide tax invoices?
Yes, a GST tax invoice is supplied with the products when shipped and when paid will be shown on this invoice. If you need a copy simply contact us.
Do you ship orders overseas?
No, Sorry we only deliver within New Zealand.
What are your hours of work?
Generally 9:00am-5:00pm, Monday to Friday. But of course you can order online 24/7
What is the difference between Genuine and Compatible?
Genuine Inks or Toners are made by the Manufacturer of the Printer, Compatible Inks or Toners are made by a third party company, also known as after-market.