A valid Return Number “RA” is required for all returns to Tonerdirect. Returns can only be accepted within a 14 day period. We cannot accept any return that does not have a valid Return number clearly printed on the outside of the package. Under no circumstances do we accept items posted back to our PO Box. You can request a Return number by sending an e-mail to info@tonerdirect.co.nz. Quote your invoice number and/or your customer name and describe the reason for return in detail. Customer Support will e-mail you a Return number and instructions on how to proceed.
Please remember you must take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted. Return carriage is to be payed by you, and the goods must be in original packaging. Items that have been opened may not be able to be returned / Tonerdirect reserve the right to charge a 15%-20% re-stocking fee may. You return the goods on your own risk.
Need help?
Contact us at info@tonerdirect.co.nz for questions related to refunds and returns.